Warranty Information

At Wodeton, we want you to shop with confidence. We stand behind the products we sell and are committed to helping you if something goes wrong with your purchase.

Products purchased from Wodeton are protected by the consumer guarantees available under the Australian Consumer Law (ACL). Some products may also include additional manufacturer or supplier warranties.

Manufacturer and supplier warranties are additional to your rights under Australian Consumer Law and do not replace, restrict or exclude those rights.

Australian Consumer Law

All products sold by Wodeton come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under Australian Consumer Law apply independently of any manufacturer or supplier warranty.

Depending on the circumstances and the nature of the problem, you may be entitled to a repair, replacement, refund, compensation or another remedy available under Australian Consumer Law.

Nothing in this Warranty Information is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.

Manufacturer & Supplier Warranties

Some products sold by Wodeton may also be covered by a manufacturer or supplier warranty.

Warranty periods and conditions vary depending on the product, brand and manufacturer.

Where a specific manufacturer or supplier warranty applies, details may be provided on:

The product page
Product packaging
The instruction manual
Warranty documentation supplied with the product
Documentation provided by the manufacturer

If you would like to confirm whether a particular product includes an additional manufacturer or supplier warranty, please contact Wodeton Customer Support before or after purchase.

Any manufacturer or supplier warranty operates in addition to your rights under Australian Consumer Law.

How to Make a Warranty or Faulty Product Claim

If you experience a problem with a product purchased from Wodeton, please contact our Customer Support team:

Email: service@wodeton.com.au

Please provide, where available:

Your Wodeton order number
Your full name and contact details
The name of the affected product
A clear description of the problem
Photos or videos showing the fault or damage, where applicable
Any other relevant information that may assist us in assessing the issue

We may request additional information or reasonable troubleshooting to help identify the problem.

Warranty & Fault Assessment

Wodeton will assist you with your claim.

Depending on the product and the nature of the issue, the product may need to be inspected or tested. Wodeton may also work with the relevant supplier, manufacturer or authorised service provider as part of assessing or resolving the claim.

Please contact Wodeton before returning a faulty product so that we can provide the appropriate return or assessment instructions.

Nothing in this assessment process limits your rights under Australian Consumer Law.

Repairs, Replacements & Refunds

The appropriate remedy will depend on the nature of the problem and your rights under Australian Consumer Law, together with any additional manufacturer or supplier warranty that may apply.

Depending on the circumstances, a resolution may include:

Repair
Replacement
Replacement parts
Refund
Compensation where applicable
Another remedy available under Australian Consumer Law

Where Australian Consumer Law gives you the right to choose a particular remedy, that right will apply regardless of the terms of any manufacturer or supplier warranty.

Manufacturer Warranty Exclusions

Separate manufacturer or supplier warranties may contain exclusions or conditions.

Subject to your rights under Australian Consumer Law, these warranties may not cover problems caused by circumstances such as:

Normal wear and tear
Accidental or physical damage
Misuse or improper use
Failure to follow the manufacturer's instructions
Incorrect installation or assembly
Unauthorised modifications or repairs
Neglect or inadequate maintenance
Damage caused by external events
Inappropriate use or storage

The exact warranty conditions vary between products and manufacturers.

An exclusion or limitation contained in a manufacturer or supplier warranty does not exclude or limit any rights you may otherwise have under Australian Consumer Law.

Returning a Faulty Product

Please contact Wodeton Customer Support before returning a faulty product.

If a return, inspection or assessment is required, we will provide instructions explaining where and how the product should be returned.

Where Wodeton is responsible for reasonable return costs under Australian Consumer Law, those costs will be handled accordingly.

Change of Mind Returns

Faulty product and warranty claims are different from change-of-mind returns.

If your product is not faulty but you have changed your mind, eligible products may be returned under Wodeton's 80-Day Change of Mind Returns Policy, subject to the conditions and exclusions contained in our Returns & Refund Policy.

Please refer to our Returns & Refund Policy for full information about:

The 80-day return period
Product eligibility
Product condition requirements
Return methods
Return shipping costs
Excluded products
Refund processing

Your rights under Australian Consumer Law are not limited by our change-of-mind return policy.

Need Help?

If you have a question about a warranty, faulty product or an existing purchase, please contact Wodeton Customer Support.

Email: service@wodeton.com.au

When contacting us about an existing purchase, please include your order number where possible so we can assist you efficiently.

Shop with confidence. Shop with Wodeton.