Shipping policy
Shipping Information
At Wodeton, we're committed to making online shopping simple, reliable, and stress-free.
As an Australian-owned business, we believe customers deserve clear communication, transparent policies, and dependable support throughout their shopping experience.
This policy explains how we process, ship, and support orders delivered throughout Australia.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Product size and weight
- Delivery destination
- Shipping method selected
All shipping charges are displayed before payment so you can review the total cost before completing your purchase.
There are no hidden fees.
Order Processing
Orders are processed Monday to Friday, excluding Australian public holidays.
Most orders are processed within 3–5 business days, although some products may require additional processing time. Where applicable, extended processing times will be displayed on the relevant product page.
Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information.
Estimated Delivery Timeframes
Delivery estimates are shown on each product page and included in your order confirmation.
Typical delivery estimates are:
Delivery times may vary due to:
- Product availability
- Supplier processing times
- Courier network demand
- Public holidays
- Severe weather events
- Other circumstances beyond our control
While we aim to meet all estimated delivery dates, these timeframes are estimates only and cannot be guaranteed.
Shipping Partners
We work with trusted Australian delivery providers including:
- Australia Post
- Direct Express
- Selected national courier partners
The shipping carrier used will depend on the product, supplier, and delivery location.
Bulky & Oversized Items
Products exceeding 100cm in any dimension or weighing more than 20kg may be shipped as bulky freight.
For these items:
- Delivery to PO Boxes is unavailable.
- Additional handling requirements may apply.
- Delivery timeframes may be longer than standard parcels.
Where special delivery arrangements are required, our team will contact you.
Order Tracking
Every order includes tracking.
Once your order has been dispatched, tracking details will be emailed to you so you can monitor delivery progress.
If you do not receive tracking information, please contact our Customer Support team.
Authority to Leave (ATL)
Some deliveries may be sent with Authority to Leave (ATL).
If ATL applies and nobody is available to receive the parcel, the courier may leave it in a location they consider safe.
If no suitable location is available, the courier may leave a collection card or arrange another delivery attempt.
Delivery Issues
If your order is delayed, damaged, or appears lost during transit, please contact us as soon as possible.
We'll work directly with the courier to investigate the issue and help achieve a fair resolution as quickly as possible.
Incorrect Shipping Information
Please ensure your delivery details are accurate before placing your order.
If an incorrect address is supplied and the parcel must be redirected, returned, or resent, additional shipping charges may apply.
If you notice an error after placing your order, contact us immediately. We'll do our best to update your details before dispatch.
Need Assistance?
For any shipping enquiries, please contact us: