Shipping policy
Shipping Information
At Wodeton, we're committed to making online shopping simple, reliable, and stress-free.
As an Australian-owned business, we believe customers deserve clear communication, transparent policies, and dependable support throughout their shopping experience.
This policy explains how we process, ship, and support orders delivered throughout Australia.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Product size and weight
- Delivery destination
- Shipping method selected
All shipping charges are displayed before payment so you can review the total cost before completing your purchase.
There are no hidden fees.
A minimum order value of $59 AUD applies to website orders.
Order Processing
Orders are processed Monday to Friday, excluding Australian public holidays.
Most orders are processed within 3–5 business days, although some products may require additional processing time due to product availability, supplier processing requirements or freight arrangements.
Where applicable, extended processing or delivery timeframes will be displayed on the relevant product page.
The estimated delivery timeframe shown on the individual product page takes precedence over the general delivery timeframes outlined in this policy.
Unless otherwise stated on the product page, estimated delivery timeframes are calculated from the date your order is placed and include normal order processing time.
Once your order has been dispatched, you'll receive a shipping confirmation email. Tracking information will be included where tracking is available from the carrier.
Estimated Delivery Timeframes
Delivery estimates are shown on each product page and may also be included in your order confirmation.
Typical delivery estimates are:
- Priority Delivery: 6–9 business days
- Standard Delivery: 9–12 business days
- Direct Freight / Bulky Delivery: 9–12 business days
These timeframes are calculated from the date your order is placed and include normal processing time unless a different timeframe is stated on the individual product page.
Delivery times may vary due to:
- Product availability
- Supplier processing times
- Supplier location
- Delivery destination or postcode
- Courier network demand
- Freight requirements
- Weekends and public holidays
- Severe weather events
- Other circumstances beyond our control
All delivery timeframes are estimates only and cannot be guaranteed.
For the most relevant delivery estimate, please refer to the timeframe displayed on the individual product page.
Shipping Partners
We work with trusted Australian delivery providers including:
- Australia Post
- Direct Express
- Selected national courier partners
The shipping carrier used will depend on the product, supplier, freight requirements and delivery location.
Bulky & Oversized Items
Products exceeding 100cm in any dimension or weighing more than 20kg may be shipped as bulky freight.
For these items:
- Delivery to PO Boxes is unavailable.
- Additional handling or freight requirements may apply.
- Delivery timeframes may be longer where stated on the individual product page.
Where special delivery arrangements are required, our team will contact you.
Order Tracking
Once your order has been dispatched, tracking information will be provided where tracking is available from the carrier.
You can use this information to monitor the progress of your delivery.
Some specialised freight services may not provide standard online tracking. Where applicable, our team or the carrier may provide delivery updates separately.
If you believe tracking should have been provided but you have not received it, please contact our Customer Support team.
Orders With Multiple Items
If your order contains multiple products, the items may be dispatched separately and arrive at different times.
This may occur where products have different delivery timeframes, require different freight services or are dispatched from different locations.
You may therefore receive more than one shipment and more than one tracking number for the same order.
Where applicable, tracking or delivery updates will be provided for each shipment.
Authority to Leave (ATL)
Some deliveries may be sent with Authority to Leave (ATL).
If ATL applies and nobody is available to receive the parcel, the courier may leave it in a location they consider safe.
If no suitable location is available, the courier may leave a collection card or arrange another delivery attempt.
Delivery Issues
If your order is delayed, damaged, or appears lost during transit, please contact us as soon as possible.
We'll work directly with the courier or relevant delivery provider to investigate the issue and help achieve a fair resolution as quickly as possible.
Incorrect Shipping Information
Please ensure your delivery details are accurate before placing your order.
If an incorrect address is supplied and the parcel must be redirected, returned or resent, additional shipping charges may apply.
If you notice an error after placing your order, contact us immediately. We'll do our best to update your details before dispatch.
Need Assistance?
For any shipping enquiries, please contact us: