Frequently Asked Questions (FAQ)
Ordering
How do I place an order?
Simply browse our website, add your selected items to your cart, and proceed through our secure checkout.
Can I place an order over the phone?
Orders are currently placed through our website. If you require assistance, please contact our Customer Support team and we'll be happy to help.
Can I change or cancel my order?
If your order has not yet been processed or dispatched, we'll do our best to accommodate your request. Please contact us as soon as possible.
Can I order multiple items at once?
Yes. You can add multiple products to your shopping cart and complete your purchase in a single transaction.
Can I send my order to another address?
Yes. During checkout, you can enter a different delivery address from your billing address.
Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout, including major credit and debit cards and other secure payment options available on our website.
Are prices shown in Australian Dollars?
Yes. All prices are displayed in Australian Dollars (AUD).
Do prices include GST?
Yes. Prices displayed on our website include GST where applicable unless otherwise stated.
When will my payment be processed?
Payment is processed when you complete your order during checkout.
Are my payment details stored?
No. Payment information is processed securely through our payment providers. Wodeton does not store your credit or debit card details.
Shipping & Delivery
How much does shipping cost?
Shipping costs are calculated at checkout based on the size, weight, and delivery destination of your order.
How long will delivery take?
Estimated delivery timeframes are shown on each product page and included in your order confirmation. Delivery times vary depending on your location and the courier.
Which courier companies do you use?
We work with trusted Australian delivery providers including Australia Post, Direct Express, and selected national courier partners.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive an email with tracking information.
How is my order packed?
Products are carefully packed to help ensure they arrive safely and in good condition during transit.
What happens if I'm not home when my order is delivered?
Depending on the courier service and delivery instructions, your parcel may be left in a safe place, taken to a nearby collection point, or another delivery attempt may be arranged.
Do you deliver to PO Boxes?
Most standard parcels can be delivered to PO Boxes. However, bulky or oversized freight items require a physical street address.
Do you deliver Australia-wide?
Yes. We deliver to most locations throughout Australia. Delivery availability may vary for some remote areas and oversized items.
Products
Are all products in stock?
Some products are stocked locally, while others are supplied directly from our suppliers. Availability and estimated dispatch times are shown where applicable.
Product images look slightly different. Is that normal?
Yes. Product images are for illustrative purposes only. Colours and finishes may vary slightly depending on your screen settings or manufacturer updates.
Do your products come with a warranty?
Many products include a manufacturer's warranty where applicable. Please refer to the product page or contact us for warranty information.
Returns & Refunds
What is your returns policy?
Eligible items may be returned within 30 days of purchase, provided they are unused, in their original condition, and include all original packaging and accessories.
Can I exchange an item for another size or product?
We do not currently offer direct exchanges. Please return the original item and place a new order once your return has been approved.
Who pays for return shipping?
For change-of-mind returns, return shipping costs are generally the customer's responsibility unless otherwise required by Australian Consumer Law.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the issue. We'll work with you to arrange an appropriate resolution.
How long does a refund take?
Once your return has been inspected and approved, refunds are generally processed within 5–10 business days. Processing times may vary depending on your financial institution.
Are there any items that cannot be returned?
Yes. Certain items, such as personalised products, gift cards, digital products, or products identified as non-returnable, cannot be returned for change of mind.
Customer Service
How do I contact Wodeton?
You can contact our Customer Support team via email at customerservice@wodeton.com.au.
What information should I provide when contacting support?
To help us assist you quickly, please include your order number, full name, and details of your enquiry. If reporting a damaged or incorrect item, please include photos.
Do you have a showroom or retail store?
Wodeton operates primarily as an online retailer. If this changes in the future, our website will be updated with the latest information.
Do you offer a satisfaction guarantee?
We're committed to providing quality products and excellent customer service. If you experience an issue with your order, please contact us and we'll work with you to find a fair solution in accordance with our Returns Policy and Australian Consumer Law.
Is my personal information secure?
Yes. We take reasonable steps to protect your personal information and process payments through secure payment providers. For more information, please refer to our Privacy Policy.
Where can I find your Shipping, Returns, and Privacy Policies?
Our Shipping Policy, Returns & Refund Policy, Privacy Policy, and Terms of Use are available at the bottom of every page on our website.
Still Need Help?
If you can't find the answer you're looking for, our Customer Support team is here to help.