Shipping Returns & Options
Shipping & Returns Policy
Shipping Information
At Wodeton, we're committed to making online shopping simple, reliable, and stress-free.
As an Australian-owned business, we believe customers deserve clear communication, transparent policies, and support they can rely on throughout the entire shopping experience.
This policy explains how we process, ship, and support orders delivered throughout Australia.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and delivery destination of your order.
All shipping charges are displayed before payment so you can review the total cost before completing your purchase.
No hidden fees. No surprises.
Delivery Timeframes
Estimated delivery timeframes are displayed on individual product pages and included in your order confirmation.
Delivery times may vary depending on:
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Product availability
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Supplier processing times
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Delivery location
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Courier network demand
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Public holidays
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Weather events and other factors outside our control
While delivery estimates are provided in good faith, they are not guaranteed.
If unexpected delays occur, we encourage you to contact our Customer Support team and we'll do our best to assist.
Order Processing & Dispatch
Orders are processed Monday to Friday, excluding Australian public holidays.
Once your order has been dispatched, you'll receive tracking information via email so you can follow its progress.
Some products may require additional processing time before dispatch. Where applicable, this information will be displayed on the product page.
Shipping Partners
We work with trusted Australian delivery providers including:
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Australia Post
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Direct Express
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Selected national courier partners
Shipping methods may vary depending on the product, supplier, and delivery location.
Bulky & Oversized Items
Items exceeding 100cm in any dimension or weighing more than 20kg may be classified as bulky freight.
For these items:
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Delivery to PO Boxes is not available
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Additional handling requirements may apply
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Delivery timeframes may be longer than standard parcels
Where special delivery arrangements are required, our team will contact you.
Tracking Your Order
All orders include tracking.
Once dispatched, you'll receive tracking details via email.
If you haven't received tracking information or have questions regarding your shipment, please contact us and we'll be happy to assist.
Authority to Leave (ATL)
Some deliveries may be shipped with Authority to Leave (ATL).
Where ATL applies, the courier may leave the parcel in a location they consider safe if nobody is available to receive it.
If the courier believes no safe location is available, they may leave a collection card or arrange an alternative delivery option.
Delivery Issues
If your parcel is delayed, arrives damaged, or appears lost in transit, please contact us as soon as possible.
We understand how frustrating delivery issues can be and we're committed to helping where we can.
Our team will work with the relevant carrier to investigate the issue and assist in achieving a fair resolution as quickly as possible.
While delivery services are provided by third-party carriers, we'll always do our best to support our customers throughout the process.
Incorrect Shipping Details
To avoid delays, please ensure your delivery details are correct at checkout.
If an incorrect address is supplied, additional shipping charges may apply if the parcel needs to be redirected, returned, or resent.
If you notice an error after placing your order, contact us immediately and we'll do our best to help before the order is dispatched.
30-Day Returns Policy
Shop With Confidence
We want you to feel confident when shopping with Wodeton.
That's why eligible purchases are covered by our 30-Day Change of Mind Returns Policy.
If your purchase isn't quite right, we're here to help.
Eligibility Requirements
To qualify for an 30-Day Change of Mind Return, products must:
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Be returned within 30 days of purchase
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Be unused and in new condition
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Include all original packaging
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Include all tags, manuals, accessories, and components
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Be returned in a resaleable condition
Please ensure product packaging is protected during return transit. Product packaging should not be used as the external shipping carton.
Return Shipping Costs
For change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise required under Australian Consumer Law.
For convenience, return labels may be available from as little as $10.95.
Returns Address
Wodeton Pty Ltd
C/O Plan A Logistics
Unit D1B / 350 Parramatta Road
Homebush NSW 2140
Australia
Please include:
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Your Tax Invoice number, or
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A copy of your receipt, and
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Contact details
This helps us process your return quickly and accurately.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
Approved returns may be processed as:
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A refund to the original payment method, or
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Store credit where requested
Refund processing times may vary depending on your financial institution.
Exchanges
To ensure faster processing, we do not currently offer direct exchanges.
If you'd like a different item, size, or variation, we recommend:
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Returning the original item; and
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Placing a new order once your return has been approved.
Gift With Purchase (GWP)
If your order included a Gift With Purchase, the gift must also be returned when returning the qualifying item.
If the gift is not returned, its value may be deducted from any applicable refund.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.
Where a product experiences a major failure or does not meet consumer guarantees, customers may be entitled to a repair, replacement, refund, or other remedy as provided by law.
Need Assistance?
Our Customer Support team is here to help.
Thank you for choosing Wodeton.
We're committed to providing a shopping experience built on trust, transparency, and customer care.